SHIPPING POLICY

Humequine ships to addresses in Canada and the United States. How your order is handled depends on the size you buy.

1 L, 4 L and 10 L containers, ordered online

Shipping is calculated at checkout using live carrier rates, based on the weight of your order and your delivery address.

Orders are processed within 1 to 2 business days, not counting weekends and statutory holidays. Processing time is the time we need to pick, pack and hand your order to the carrier. Transit time is added on top of it.

When your order ships, we email you a confirmation with tracking details. Tracking can take up to 48 hours to become active with the carrier.

Barrels and totes

Barrels and totes are not sold through online checkout. Contact us and we will prepare a quote, including freight to your location.

Freight is booked by us and shown on your invoice as a separate line. Barrel and tote orders are processed within 2 to 4 business days once payment has cleared. Your transit estimate is confirmed with your quote.

Someone needs to be available to receive a freight delivery. Before we book, we will ask about access at your delivery site, such as whether a truck can reach it and whether a loading dock or forklift is available. Charges from a missed, refused or inaccessible delivery are billed to you.

Orders shipping to the United States

Humequine ships from Canada. Orders delivered to the United States may be charged import duties, taxes and customs brokerage fees. These charges are not included in our prices or in the shipping cost at checkout, and they are the responsibility of the customer. They are set by the carrier and United States authorities, not by us, and may be collected by the carrier before or at delivery. If a shipment is refused because these charges are not paid, the return shipping and any charges we incur are deducted from any refund, or billed to you.

Checking your delivery

Please check your order when it arrives. If a container is damaged, leaking or not what you ordered, see our Refund Policy for how to report it. Please report it within 48 hours of delivery.

Lost or delayed shipments

If your tracking has not updated for 7 business days, or your order has not arrived when expected, contact us and we will open an inquiry with the carrier.

Addresses

Please check your shipping address at checkout. If you spot an error, contact us straight away. We can change the address before your order ships. Once the carrier has it, we cannot guarantee a change.