Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
This policy covers Subscribe and Save, the recurring delivery option on our 1 L, 4 L and 10 L sizes.
How Subscribe and Save works
When you choose Subscribe and Save at checkout, you agree to receive the product on the delivery schedule you select, and you authorize us to charge your saved payment method for each order on its billing date, at the subscription price shown at checkout. We email you a confirmation each time an order is placed.
Cancel anytime, no fee
You can cancel your subscription at any time. There is no cancellation fee and no minimum number of orders. You can also pause your subscription or skip an upcoming order.
To cancel, pause or skip, sign in to your account and manage your subscription there, or email us at with the email address on your account and your order number.
When a cancellation takes effect
Cancel before your next billing date and that order, and every order after it, will not be charged or shipped. A cancellation made on or after a billing date takes effect from the following order: the order already billed is processed and shipped as normal.
Refunds on subscription orders
The 30-day money-back guarantee in our Refund Policy covers the first order of a subscription. Later subscription orders are not covered by the guarantee, so please cancel before the next billing date if you no longer want deliveries. Any subscription order that arrives damaged, defective or not as ordered is handled under our Refund Policy, whenever it was placed.
Reminders and price changes
Before each billing date, we email you a reminder so you have time to cancel, pause or skip that order. If the price of your subscription changes, the reminder shows the new price before you are charged.
Questions
Email or call 833-496-1110.